Pozelle
A question? We’re here to help.
Write to us, we’ll reply within 24 to 48 hours.
How do I cancel my subscription?
On your iPhone: Settings › your name › Subscriptions › Pozelle › Cancel Subscription. You keep access until the end of the paid period. During the free trial, cancel at least 24 hours before it ends to avoid being charged.
How do I restore my purchases?
In the app: Account › Restore purchases. Use the same Apple ID as the one used for the purchase.
How do I request a refund?
Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, choose Pozelle and explain the problem.
The image doesn’t look like me
For the best results, use a sharp photo where your face is clearly visible, facing the camera, in good light, without sunglasses or a mask. If the result is still disappointing, write to us with the original photo and the result: we’ll take a look.
How do I delete my data?
In the app: Account › Delete my photos and my account. Everything is erased. Details in the privacy policy.
Report content or abuse
Write to us with a description and, if possible, a screenshot. We give priority to reports about minors or images made without consent.